Maid VIP - Privacy Policy
Last Updated: November 12, 2025
Welcome to Maid VIP ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it, especially as a resident of California. By using our website, https://maidvip.com (the "Site"), and our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you book our Services, create an account, or contact us. The personal information we collect may include the following:
- Personal Identifiers: Your name, phone number, email address, and physical address (for service).
- Financial Information: Your credit card details, which are collected and processed by our secure third-party payment processor (Authorize.net). We do not store your full credit card number on our servers.
- Internet Activity: Your IP address, browser type, and information about how you interact with our Site (e.g., pages viewed, time spent).
- Service Details: Notes you provide about your home, such as entry codes, pet information, or specific cleaning instructions.
How We Use Your Information
We use the information we collect for the following business purposes:
- To Provide and Manage Our Services: To schedule your cleaning, dispatch Cleaning Professionals, and charge you for the Services.
- To Communicate With You: To send you booking confirmations, reminders, and respond to your customer service inquiries.
- For Marketing: To send you promotional emails about new services or special offers. You may opt out of these communications at any time.
- To Improve Our Site: To analyze how users interact with our Site so we can improve the user experience.
How We Share Your Information
We do not "sell" your personal information in the traditional sense of the word. We only share your information with third parties in the following ways:
- With Cleaning Professionals: We share your name, address, phone number, and service instructions with the independent Cleaning Professionals we partner with so they can perform the service you booked.
- With Service Providers: We use third-party companies to process payments (e.g., Authorize.net) and send emails (e.g., Booking Koala). These companies are authorized to use your personal information only as necessary to provide these services to us.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes your rights and explains how to exercise them.
- The Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
- The Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
- The Right to Opt-Out: We do not "sell" or "share" (for cross-contextual behavioral advertising) personal information as defined by the CCPA/CPRA, so we do not offer an opt-out link.
- The Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
- The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide you with a different level of quality.
How to Exercise Your Rights: To exercise your right to know or delete, please submit a verifiable consumer request to us by: emailing us at: [email protected] or calling us at: (805) 380-5586
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request.
Data Security
We use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our booking platform is secured with SSL technology, and our payment processing is handled by a PCI-compliant provider.
Children's Privacy
Our Site and Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Maid VIP
844 Masterson Dr.
Thousand Oaks, CA 91360
Phone: (805) 380-5586
Email: [email protected]
