Your Maid VIP Cleaning Questions, Answered.

We built Maid VIP to be the cleaning service we always wanted to hire ourselves. The difference comes down to three core principles: reliability, trust, and quality. Unlike platforms that act as a free-for-all for anyone with a vacuum, we have a rigorous vetting process. We only partner with proven, experienced cleaning professionals who are insured and have passed a nationwide background check. We back up our quality with a 200% Risk-Free Guarantee - the strongest in the cleaning industry. Finally, we invest in a seamless online booking experience so you can get a quote and schedule your service in minutes, not hours. We combine the professionalism and security of a top-tier company with the personalized care you deserve. 

We provide our premier house cleaning and commercial cleaning services throughout three major counties in Southern California. Our service areas include:

• Ventura County: Our home base, including Thousand Oaks, Westlake Village, Camarillo, Simi Valley, and the surrounding communities.

• Los Angeles County: We cover a vast area, from the San Fernando Valley (including Burbank and Calabasas) to the Westside (Beverly Hills, Santa Monica) and beyond.

• Santa Barbara County: We service the entire South Coast, including Santa Barbara, Montecito, Goleta, and the beautiful Santa Ynez Valley.

If you're unsure if we service your specific neighborhood, please don't hesitate to reach out.

No, you do not need to be home. In fact, the vast majority of our clients are out enjoying their day while we work! It's a wonderful feeling to leave a messy house in the morning and return to a sparkling clean sanctuary. You can provide secure entry instructions (like a garage code, a hidden key, or instructions for a front desk) in the dedicated notes section of our online booking form. Every professional on our platform is thoroughly vetted, so you can have complete confidence and trust when we're in your home.

We exclusively use flat-rate pricing for our standard services. We believe it’s the most transparent and fair method for our clients. When you get an instant quote on our website based on the size of your home and the type of cleaning service you select, that’s the price you’ll pay. There are no hidden fees or surprise charges. This approach allows our cleaning professionals to focus on the quality of their work and ensuring they complete the full checklist to our five-star standard, rather than watching the clock. Hourly rates can be unpredictable; our flat-rate model gives you a guaranteed price for a guaranteed result.

We understand that life in Southern California can be unpredictable and plans can change. We offer a flexible policy that simply requires a minimum of 48 hours' notice to reschedule or cancel your appointment without any fee. This notice is crucial as it allows us to adjust our partners' schedules and offer the newly available time slot to another client. Cancellations or reschedules made within this 24-hour window are subject to a late-cancellation fee, as our teams have reserved that time specifically for you.

This is an excellent question. We partner with the best independent, professional house cleaning businesses in the Southern California area. Unlike app-based services that may onboard anyone, we have a rigorous vetting process. Every cleaning professional on the Maid VIP platform must be an established expert with their own insurance and a proven track record of five-star service. They must also pass a comprehensive background check. This hybrid model allows us to provide the flexibility and availability our clients need while ensuring every job is handled by a true, dedicated professional, not a gig worker.

This is the most common question we get! Think of it like this: a Standard Clean is for maintenance, while a Deep Clean is for restoration.

Our Standard Cleaning (or housekeeping) service is designed for homes that are already in good shape, and it's perfect for a recurring cleaning schedule. It covers all the essentials: sanitizing surfaces, cleaning floors, wiping down the kitchen and bathrooms, and general dusting to keep your home fresh.

A Deep Cleaning is a much more intensive, top-to-bottom service that we recommend for all first-time clients. It includes everything in a standard clean, PLUS all the detailed work that turns a clean house into a spotless one. This includes tasks like:

• Hand-wiping all baseboards and door frames.

• Cleaning reachable light fixtures and ceiling fans.

• Wiping down outlet covers and light switches.

• Deep cleaning kitchen appliance exteriors and the microwave (inside & out).

• Scrubbing away heavy soap scum and limescale buildup in bathrooms.

It's the "reset button" that gets your home to our five-star standard.

Our move-in/move-out cleaning is the most comprehensive domestic cleaning we offer, designed specifically for empty homes. The goal is to make the property look as good as new for the next residents. This service includes all the tasks of a deep cleaning, with the crucial additions of cleaning the inside of all empty cabinets, drawers, and closets. A full interior cleaning of the oven and refrigerator is also typically included. It’s the perfect service to help you secure your full security deposit or to ensure your new home is perfectly sanitized and ready for your family.

Yes. The health and safety of your family (including the furry members) is a top priority. We use high-quality, professional-grade cleaning products that are both effective and safe for use in homes with children and pets. Our goal is to leave you with a home that is not only sparkling clean but also a healthy and safe environment for everyone to enjoy. If you have a specific concern or allergy, please let us know, and we can make accommodations.

We consider these the most important rooms in the house, so they get our most detailed attention. In the kitchen, we don't just wipe the counters; we sanitize them. We clean the exterior of all appliances, the stovetop, the backsplash, and the front of cabinets. In the bathrooms, our housekeepers perform a complete sanitization, which includes thoroughly scrubbing the shower, tub, toilet, and sink to remove soap scum and buildup. We clean and shine mirrors and fixtures, ensuring these high-traffic areas are not just visibly clean, but hygienically clean for your family.

Our primary focus is providing a professional house cleaning service, which means our main goal is removing dirt, dust, and grime, and sanitizing your home. While our service does include light straightening—like fluffing pillows or neatly stacking a few magazines—it does not include large-scale tidying or organizing clutter. To ensure our teams can be as efficient as possible, we always recommend de-cluttering before they arrive. If you require a more intensive organization service, please contact our office to discuss a custom project.

We consider these the most important rooms in the house, so they get our most detailed attention. In the kitchen, we don't just wipe the counters; we sanitize them. We clean the exterior of all appliances, the stovetop, the backsplash, and the front of cabinets. In the bathrooms, our housekeepers perform a complete sanitization, which includes thoroughly scrubbing the shower, tub, toilet, and sink to remove soap scum and buildup. We clean and shine mirrors and fixtures, ensuring these high-traffic areas are not just visibly clean, but hygienically clean for your family.

We provide expert commercial cleaning for a wide range of professional environments. Our teams are experienced in servicing corporate offices, retail boutiques, small medical and dental practices, creative agencies, and other professional suites. Whether you have a busy office in Los Angeles, a high-end retail store in Santa Barbara, or a corporate headquarters here in Ventura County, we have a tailored business cleaning solution to meet your specific needs and maintain your professional image.

Absolutely. We understand that a cleaning service should never disrupt your operations. The vast majority of our janitorial service contracts are performed after your business hours or on weekends. We work with you to create a flexible cleaning schedule—be it in the evening, overnight, or on a Saturday—to ensure your workspace is perfectly clean and ready for your team and clients the next business day, with zero interruption to your productivity.

This is a top priority for us and our clients. The security of your property is paramount. Every janitor and cleaner on the Maid VIP platform is a vetted professional who has passed a comprehensive background check. Our teams are trained to follow all of your specific security protocols, from managing key fobs and alarm codes to ensuring all doors are securely locked upon departure. You can rest easy knowing your office is not only clean for Monday morning but is also in safe, trustworthy hands.

We specialize in creating custom cleaning plans. While our online form is great for standard office cleaning inquiries, we know that many businesses have unique requirements. For larger facilities, medical offices, or businesses with specific needs, we offer a complimentary on-site walkthrough. One of our commercial account managers will meet with you to assess your space, understand your priorities, and develop a detailed, no-obligation quote for a janitorial service that is perfectly tailored to you.

We are experts in cleaning professional environments where discretion and care are critical. Our vetted custodial workers are trained to clean around sensitive computer equipment, in server rooms, and in office spaces where confidential documents may be present. Our standard policy is to never disturb paperwork on desks. We can also work with you to define any "no-go" zones or establish specific protocols to ensure your sensitive information and valuable equipment are always protected.

This is the core of our janitorial service philosophy. We ensure consistency in three key ways. First, we use detailed, customized cleaning checklists for your specific property, so our teams know exactly what's expected on every visit. Second, we establish a direct line of communication for feedback, allowing you to easily report any issues or request special attention to certain areas. Finally, and most importantly, we partner exclusively with experienced, professional cleaning companies and cleaners who have a reputation to uphold. They are business owners themselves, and their success depends on your satisfaction, which ensures a higher level of quality and accountability than you'll find with a standard cleaning service.

Yes, our primary method is Hot Water Extraction, which is the professional, technical term for what is commonly known as steam cleaning. This is the method recommended by most major carpet manufacturers for the deepest clean possible. Our commercial-grade equipment heats water to a sanitizing temperature and uses high pressure to flush out dirt, allergens, and grime from deep within the carpet fibers. This is immediately followed by a powerful vacuum extraction that removes the water and dirt. For very delicate textiles or specific situations, we also offer low-moisture cleaning methods.

Absolutely. The safety of your family is our top priority. We use professional-grade, pH-balanced cleaning solutions that are powerful on dirt but gentle on your home environment. Our products are designed to rinse out completely from the fibers, leaving behind no sticky or harmful residue. It's Sunday evening, and you want to know your home is safe for your kids and pets to be playing on the floor. With our service, you can rest assured that your freshly cleaned carpets and furniture are safe, clean, and healthy for everyone.

We treat delicate and valuable rugs with the specialized care they require. Our process begins with a careful inspection of the rug's fibers, dyes, and construction. Unlike standard carpet, we often clean antique rugs and silk rugs using a more controlled, low-moisture, or even by-hand method with solutions specifically designed for natural fibers like wool and silk. This gentle approach ensures we can effectively clean your valuable piece without any risk of color bleed or damage to the delicate fibers. It’s a key part of our expert rug cleaning service.

That's a great practical question. Thanks to our powerful, truck-mounted extraction equipment, which removes the majority of the moisture, your carpets are typically dry to the touch within 4 to 8 hours. Upholstered furniture can sometimes take a bit longer due to the different materials and padding. It's Sunday evening now; if we were to clean your carpets in the afternoon, they would be ready for light foot traffic before you go to bed and completely dry by Monday morning. We can also use high-velocity air movers to speed up the process upon request.

You don't need to worry about moving everything. Our standard carpet cleaning price includes the careful moving of common, lighter furniture like sofas, coffee tables, and chairs. After cleaning underneath, we place the furniture back on protective tabs to prevent any moisture transfer. We do ask that you clear any fragile or valuable items (like electronics, lamps, or heirlooms) from the area, and our teams are generally not able to move extremely heavy items like loaded bookcases, entertainment centers, or pianos.

For a typical household in Southern California, most carpet manufacturers recommend a professional deep cleaning every 12 to 18 months to maintain the carpet's warranty and extend its life. However, for homes with pets, children, or individuals with allergies, we recommend a more frequent schedule of every 6 to 9 months. Regular professional carpet cleaning doesn't just improve the appearance; it removes the buildup of allergens and dust mites, contributing to a healthier indoor environment.

Grout is a porous, cement-based material, which means it acts like a tiny sponge for dirt, spills, and grime. A professional grout cleaning will pull all of that out, but the pores remain open. Grout sealing is a crucial final step where we apply a clear, penetrating sealant that closes those pores. While optional, we highly recommend it. This invisible barrier helps to prevent future stains, resist mildew, and makes your own daily mopping and cleaning far more effective. It's a small investment to protect your floors and keep them looking great for years.

Yes, absolutely. This is where true professional expertise matters. Standard, acidic cleaners can etch and permanently damage delicate surfaces like travertine, marble, or limestone. Our technicians are trained in natural stone cleaning. They will first identify your specific type of stone and then use a specialized, pH-neutral cleaning solution that is powerful enough to lift dirt but gentle enough to cause no harm. We restore the beauty of your natural stone safely.

Definitely. That tough, chalky buildup in showers is one of the most common problems we solve. Our tile cleaning process is extremely effective on soap scum and hard water stains. We use professional-grade solutions specifically designed to break down and dissolve these mineral deposits. Our high-pressure hot water rinse then powers away the buildup from both the tile and the grout lines, leaving your shower looking and feeling hygienically clean and ready for a fresh start to your week.

For the most part, no. Our standard tile cleaning service includes the careful moving of common household furniture like dining room tables, chairs, and area rugs. Our team will clean the tile underneath and then move the items back. We do ask that you clear any very heavy or fragile items, such as loaded china cabinets or large electronic consoles, from the area before our arrival to ensure the safety of both your belongings and our team.

Yes, cleaning high windows is one of the biggest reasons homeowners call a professional window washer. Our teams are equipped with professional-grade, commercial extension poles and, where appropriate, advanced water-fed pole systems. These tools allow us to safely and effectively clean most second and even third-story windows from the ground, eliminating the risks associated with using tall, unstable ladders.

While a regular maid service is fantastic for maintenance, our specialized services are designed for deep, restorative cleaning that requires different equipment and training. A standard housekeeper simply doesn't have the truck-mounted, high-pressure hot water extractor needed to truly deep clean grout, nor do they have the purified water systems and professional squeegee techniques required for a flawless, streak-free window cleaning. A maid service maintains, our specialist services restore.

Our vetting process is rigorous and designed to ensure that only true, experienced professionals are invited to the Maid VIP platform. It's a multi-step process that includes a detailed application, a thorough review of their professional experience and reputation in the cleaning industry, and, most importantly, every single cleaner must pass a comprehensive nationwide background check before they can accept their first job. We don't partner with gig workers; we partner with proven experts.

Yes, absolutely. To protect you and your home, we carry a comprehensive general liability insurance policy. This covers your property in the rare event of accidental damage during a house cleaning or other service. Furthermore, we require every independent cleaning professional we partner with to carry their own insurance policies. This multi-layered approach to insurance provides complete peace of mind for our clients across Southern California.

We offer a flexible policy designed to respect both your time and the time of our cleaning professionals. We require a minimum of 24 hours' notice to cancel or reschedule your appointment without any fee. It's Monday afternoon now; for example, if you had a cleaning scheduled for Wednesday afternoon, you would need to let us know by today to avoid a fee. This notice allows us to adjust our partners' schedules and offer the time slot to another client. Cancellations or reschedules made inside the 24-hour window are subject to a late-cancellation fee.

Your security is a top priority. Our online booking platform is protected by SSL technology, and we use Authorize.net, a global leader in online payments, to process all transactions. Your full credit card information is encrypted and is never visible to Maid VIP employees. By using a PCI-compliant processor, we ensure your financial data is handled with the highest level of security available, giving you the same confidence you would have when making a purchase from any major online retailer.

While our teams are extremely careful, we are prepared for the rare event of an accident. If you notice any damage after your house cleaning, please notify our office immediately. We will gather the details and promptly initiate a claim through our comprehensive general liability insurance to have the item professionally repaired or replaced. Our process is designed to be transparent, fair, and to resolve the issue for you as quickly as possible.

To account for unpredictable Southern California traffic and to ensure each home gets the attention it deserves, we schedule our appointments with a two-hour arrival window. For example, if you book for a 1:00 PM appointment, you can expect your team to arrive between 1:00 PM and 3:00 PM.  Don't worry; we will always make sure we give you & your home the same courtesy and respect as all of our other wonderful clients.